Effective: August 2025
Welcome to Mittstagrams, where stitched hearts meet privacy smarts. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our digital platforms. We are committed to protecting your privacy and ensuring your trust, whether you're browsing the site, placing an order, or following Mitts' adventures.
Mittstagrams is a business registered in Ontario, Canada, and all operations are subject to the laws and regulations of the Province of Ontario and applicable federal Canadian legislation.
1. Who We Are
Mittstagrams (“we,” “us,” or “our”) is a direct-to-consumer brand built around the character “Mitts,” a custom plush toy and digital personality. Our website, social media channels, and e-commerce functions are managed by our internal team based in Ontario, Canada.
We recognize the importance of protecting the personal information of our customers, subscribers, and visitors, and this policy outlines how that information is handled across all platforms.
2. Information We Collect
We collect both personal and non-personal information to operate effectively and provide the best possible experience for visitors, customers, and media contacts. The data we collect may include:
a) Personal Information
Information that can be used to identify an individual, including but not limited to:
Full name
Email address
Shipping and billing addresses
Phone number (if provided)
Order history
Messages or inquiries sent through our forms
This information is only collected when you voluntarily submit it (e.g., by placing an order, signing up for emails, or contacting us through a form).
b) Non-Personal & Technical Data
This includes anonymized data such as:
Browser type and version
IP address
Device type and operating system
Pages visited, session duration, and referral links
General geographic location (e.g., country or city)
Cookie data and analytics identifiers
This data helps us understand how the site is being used, improve its performance, and enhance your overall experience.
3. Use of Cookies and Similar Technologies
Our website uses cookies, tracking pixels, and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences between visits
Deliver personalized content and product suggestions
Monitor performance and improve functionality
Optimize marketing efforts (such as ads or retargeting, if used)
Cookies are small text files stored on your device when you visit our site. You may disable cookies in your browser settings, though some features of the site may not function optimally as a result.
We do not use cookies to collect personally identifiable information without your explicit consent.
4. How We Use Your Information
Your information may be used for the following purposes:
To process, fulfill, and manage orders
To communicate with you about purchases, shipping, or customer service requests
To respond to inquiries, media contacts, or feedback
To send promotional or informational emails (only if you have opted in)
To improve our products, services, and website performance
To detect and prevent fraudulent transactions
To comply with legal obligations or regulatory requirements
We maintain strict internal controls and ensure that personal data is only accessible to those within our team or trusted partners who require it to perform specific tasks on our behalf.
5. Sharing and Disclosure
We do not sell, rent, or lease any personal information to third parties.
We may share anonymous or aggregated information with:
Marketing agencies or consultants
Website or data analytics providers
Logistics, fulfillment, or shipping partners
Email marketing platforms (used solely for opted-in communications)
In all cases, third parties are only given access to the data required to perform their function and are required to handle that data responsibly, in accordance with applicable privacy regulations.
Any personally identifiable information is shared only when necessary and only with trusted third-party vendors who are contractually bound to maintain confidentiality and use the information exclusively for the purpose intended.
6. Email Communications & Opt-In Policy
You will only receive marketing or promotional emails from us if you have explicitly opted in to receive them. You may do this through:
Subscribing to our newsletter
Checking a box at checkout
Joining a waiting list or promotional campaign
You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email, or by contacting us directly.
Transactional emails (such as order confirmations, shipping updates, or responses to your inquiries) will be sent as necessary regardless of your marketing opt-in status.
7. Data Storage & Security
Your data is stored securely using industry-standard practices and encryption where appropriate. Access is restricted to internal team members and authorized service providers.
We retain personal data only as long as is necessary to fulfill the purpose for which it was collected, or to meet legal and operational obligations. If you request deletion of your data, we will comply unless retention is required by law or necessary for legitimate business purposes.
8. Your Rights
As a user, you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Withdraw consent to receive communications
Lodge a complaint with the appropriate data protection authority in your jurisdiction
To exercise these rights, please contact us at mittstagrams[at]gmail[dot]com. Requests will be reviewed and responded to in accordance with Canadian privacy law.
9. Children’s Privacy
This website and its services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will delete it promptly.
10. International Visitors
While Mittstagrams operates from Canada, users from outside of Canada should be aware that their information may be transferred to and processed in Canada and other jurisdictions. By using the site, you consent to this transfer in accordance with this policy.
11. Governing Law
This Privacy & Cookies Policy shall be governed by and construed in accordance with the laws of the Province of Ontario, and the federal laws of Canada applicable therein.
Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
12. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. When we do, the revised version will be posted on this page with an updated effective date. If the changes are material, we will make reasonable efforts to notify you.
We recommend checking this page periodically to stay informed of how we are protecting your information.
12. Terms of Use
Please see our Terms of Use page for more information.
We may update this Privacy & Cookies Policy from time to time. When we do, the revised version will be posted on this page with an updated effective date. If the changes are material, we will make reasonable efforts to notify you.
We recommend checking this page periodically to stay informed of how we are protecting your information.
14. Contact Us
If you have any questions or concerns about this Privacy & Cookies Policy or our data practices, you may contact us at:
Email: mittstagrams[at]gmail[dot]com.
Thank you for trusting Mittstagrams.